General Responsibility

Product Use and Liability
Our freeze-dried meals are intended for personal consumption. We take all reasonable precautions to ensure the safety and quality of our products. However, we are not liable for any adverse reactions due to food allergies, medical conditions, or misuse of our products. Customers are responsible for checking ingredient lists, nutritional information, and allergen warnings before consumption.

Customization and Orders
All meal customizations are created according to customer specifications. While we make every effort to fulfill orders accurately, we cannot guarantee 100% accuracy in customization due to limitations in stock, ingredients, or production.

Shipping and Delivery
We strive to deliver products within the estimated time frame. Shipping times may vary due to weather, carrier delays, or other circumstances beyond our control. Customers are responsible for providing accurate shipping information.

Privacy Policy

Information We Collect

Account information: name, email, shipping address, phone number, and password.
Payment information: credit/debit card details stored securely via Shopify’s payment processing system.
Order history and preferences: meal customizations, saved orders, and re-order preferences.

How We Use Your Information
To process and fulfill orders.
To improve user experience, including saving meal preferences for future orders.
To send updates, promotions, or newsletters (if opted in).
To comply with legal obligations.

Data Sharing
We do not sell your personal information. We may share necessary data with:
Payment processors (Shopify, Stripe, etc.)
Shipping carriers to deliver your order
Legal authorities if required by law

Data Security
We use industry-standard security measures to protect your personal and payment information. Credit card information is not stored on our servers; it is handled securely by Shopify and associated payment processors.

Cookies and Tracking
We may use cookies to enhance your shopping experience, remember login sessions, and analyze website traffic.

Terms Of Service

Account Requirements
By creating an account, you agree to provide accurate information and maintain the security of your account credentials. You are responsible for all activities under your account.

Ordering and Payments
All orders are subject to acceptance and availability. Prices and promotions are subject to change without notice. By placing an order, you authorize us to charge your selected payment method.

User Responsibilities
Do not attempt to hack or misuse the website.
Respect intellectual property: all content, images, and branding are owned by us or used with permission.

Termination
We reserve the right to suspend or terminate accounts for violations of these terms, fraudulent activity, or misuse of the site.

Limitation of Liability
To the maximum extent allowed by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

Accessibility Statement

We are committed to making our website accessible to all users, including those with disabilities. We strive to comply with accessibility standards such as the Web Content Accessibility Guidelines (WCAG).

Features for Accessibility
Text alternatives for images and visual content.
Keyboard navigation support.
Compatibility with screen readers and assistive technologies.

Feedback
If you encounter accessibility barriers or need assistance with your order, please contact us at [support email/phone]. We will make reasonable efforts to provide assistance and improve accessibility.